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8x8 Support

Enabling Voicemail Transcription for Your Company in 8x8 Admin Console


Enabling voicemail transcription for your company or organization in 8x8 Admin Console.

Applies To

  • 8x8 Admin Console
  • Voicemail Transcript
  • X Series
  • Editions


  1. Log in to 8x8 Admin Console.
  2. From the top left menu, go to Profile Policies.
  3. To the right of the 8x8 Master User Template, click Edit (pencil icon).

    Note: These steps may be repeated for any other configured profile policy you have. 

  4. Scroll down to the Disable Voicemail Transcription section.
  5. Click the toggle to gray to enable voicemail transcription.
  6. Click Save.
  7. Confirm users' Voicemail Notification settings are set to Notification Only or Attachment Only.

Note: It may take up to 30 minutes before transcriptions begin to be generated for incoming voicemails.

Additional Information

  • The Voicemail Transcription feature transcribes a user's voicemails to readable text that is sent to the user's email.
  • The language used for the transcription depends on the language set on the user's extension.
  • Only messages longer than five seconds are transcribed.
  • It may take up to five minutes for the email to be received following the end of the voicemail recording.
  • This feature is not available for Contact Center Voicemails.
  • This feature is currently enabled company-wide, and not on a per-user basis.
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