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8x8 Support

Viewing and Creating X Series User Roles


View and create user roles in 8x8 Admin Console using role-based access control (RBAC). 

Only users with the Company Admin role and IT Admin Role can view and create user roles.

Applies To

  • 8x8 Admin Console
  • Role-based Access Control


Viewing User Roles and Permissions

  • Log in to 8x8 Admin Console.
  • Click Menu (three horizontal lines) > Roles & permissions

Click Roles. The following list of default roles will be available:

Role Definition
Super Admin A Super Admin role offers full access to 8x8 Admin Console users, workgroups, and the ability to access and assign sensitive permissions such as Company Call Recording access. Grant and create API credentials. 
Audit Management Admin The Super Admin must assign this role, which grants access to auditing chat conversations.
Company Admin A Company Admin role offers full access to 8x8 Admin Console users and workgroups. They do not have access to the 8x8 Configuration Manager for Contact Center application.
IT Admin An IT Admin role offers access to users and workgroups in 8x8 Admin Console. This allows them to create and manage users and their workgroup permissions.
VCC Admin* A VCC Admin role offers access to the Configuration Manager for Contact Center application only. The role will not have access to 8x8 Admin Console. They can configure their contact center using the Contact Center Configuration Manager app. They are unable to add users or assign licenses to users.
My8x8 A My8x8 Admin role offers access to the 8x8 Support Portal.
Basic User For internal 8x8 use when migrating from legacy systems. 

* VCC Admin is only available to customers with 8x8 Contact Center. Only VCC Admins can access Configuration Manager for Contact Center. 

Click View. A list of permissions for that role will be available.

Create a Custom Role

Custom roles can be created for users that need only specific permissions.

  1. Click +Create Role.
  2. Enter a Role Name.
  3. Select the Application.
  4. Select the required permissions.
    Screen Shot 2020-08-12 at 12.04.34 AM.png
  5. Click Save.

The new role will be listed on the Roles page.

Out of the Box My 8x8 Permissions

The permissions below are available by default. These roles align with access to features in 8x8 Support Portal (My 8x8).

  • Billing: Provides access to Billing functions, Cases, Training, and Cost Centers.
  • My8x8 Access: Provides access to all functions within 8x8 Support Portal (My 8x8).
  • Ordering: Provides access to Ordering functions, Cases, and Training.
    Screen Shot 2020-08-12 at 12.04.19 AM.png

Additional Information 

Once a role has been created, it can be assigned to a user.

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