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8x8 Support

Activation Server Busy in 8x8 Admin Console

If you hear the message "The Activation Server is Busy" when trying to activate your desk phone, restart the activation process to fix the issue. Learn more.


When attempting to activate your desk phone, you hear the following message: "The Activation Server is Busy at this time. Please call back later."

Applies To

  • 8x8 Admin Console
  • Desk phones


Save the user and restart the activation process.

  1. Enter the required details for the user's profile:
    • First name
    • Last name
    • Email
    • Username
    • Site
  2. Click Save.
  3. Pick up the handset (or turn on the speakerphone).
  4. Follow the voice prompts and enter the Activation Code in the user's profile.
  5. The phone will reboot and then come online.


This is due to an incorrectly processed configuration file. Often, this occurs when an admin or end-user tries to activate a user's device before saving the user's profile.

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