Where can I find the administrator password for my phone or adapter in 8x8 Admin Console?
Note: To find the administrator password for your phone or adapter in Account Manager, click here.
MAC Passwords (Device Admin Password)
If your phone or adapter has already been activated for service with 8x8 and/or is running on UC4.0 firmware or later (Poly), you will not be able to use the manufacturer’s default password to access the administrator settings of your phone. Instead, in 8x8 Admin Console, 8x8 system administrators can go to Devices > View Device Report and view the Device Admin Password.
If your phone or adapter has not yet been activated for service (or has been factory reset and not re-activated) and is also running on firmware earlier than UC4.0 (Poly), you should be able to use the manufacturer’s default admin password.
Cisco SPA 2102 Adapter
Cisco SPA 122 Adapter
- admin (if device is factory reset)
- 654123 (if device is pointed to 8x8 configuration, but not yet activated)
- MAC Password (if device is already activated and working)
Poly IP Phones on non-UC4.0+ Firmware
- MAC Password
Wireless Poly KIRK/Spectralink Phones
- kws300default phone passwords