Unable to call International mobile numbers

Symptom

Unable to call international mobile numbers

Applies To

• Most countries i.e. Germany and South Korea
• Admin Console

Resolution

1. Log in to your 8x8 Application panel.
2. Select Admin Console.
   
3. Select Phone numbers.
   
4. On your numbers list check under External Caller ID for the Display Name should be something like City, Country Name.
    
5. If the display name has a comma ie. New York, USA you will need to remove the comma by following the below steps:
   1. Select the 3 dots  icon on the right side of the panel on the number appearing with Comma in Display Name:
      
   2. Select Edit Shared Caller ID
      
   3. Remove the Comma from the Display Name
   4. Save the settings

Cause

Some countries do not recognize a comma appearing in Display Name / Remote Caller ID.