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8x8 Support

Puerto Rico Numbers Cannot Be Selected in 8x8 Admin Console


Puerto Rico is defined in Phone numbers page (for claiming new phone numbers) as +1939 and it's not possible to search of claim numbers with original Puerto Rico area code (787).

When selecting Toll Free (1939 appears) this issue also occurs.

Applies To

  • 8x8 Admin Console
  • Phone Numbers


Apply a Contains or Ends with a filter instead of Starts withAlternatively, select Puerto Rica as a State.

If you don't apply any Starts with filter, you can successfully retrieve the Puerto Rico number.

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