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8x8 Support

Unable to Change External Caller ID in Admin Console


Unable to change the users External Caller ID to one of the saved virtual number.

Applies To

  • 8x8 Admin Console


  1. Log in to 8x8 Admin Console. 
  2. Click Users
  3. Click Edit (pencil icon). 
  4. Check to see if the External Caller ID is shown in the drop-down list against your user's profiles.
  5. If the number does not appear in the list, check to see if the intended number is enabled with Shared Caller ID.
  6. If the number still does not appear in the list then Contact 8x8 Support for further assistance.


This is normally caused on the initial set up on the acquired number, and that it has not been enabled to be shared with the users.

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