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8x8 Support

Adding Line Appearance Keys in 8x8 Admin Console


To add Line Appearance Keys (LAK) in 8x8 Admin Console.


Known Limitation:

Line Appearance key can not be added to VVX 150, VVX 201/101, as they got only 2 keys on the phone which occupied for both lines.

Cisco phones show one key on the left and four lines on the right, when the key on the left is selected. Keys cannot be added or removed on Cisco phones.

Applies To

  • 8x8 Admin Console
  • Line Appearance Keys


You can add a device that supports LAKs, activate the device, and set up the LAKs via the Users page.

  1. Go to Home > Users.
  2. Edit or create a user.
  3. Under Voice Basic Settings > Device model, select a device that supports Line Keys, and activate it. The Line key configuration link appears next to the device.
  4. Click Line Key configuration. You find access to three types of keys: BLF keySpeed dial key, and Line appearance.
  5. Click + Line appearance.
  6. Select Line appearance - user as the line key type.
  7. Click Save
    • The LAK appears on the list with a green bar indicator. Hover over the Move option next to each key to drag and drop and rearrange the keys. You see the new LAK on your phone once you save the changes in the application. 
  8. Click to Save the line appearance key.
  9. Click to Save the user.

The phone reboots automatically to show the updates. Your LAKs appear on the phone display and give you the ability to handle multiple live calls.

Edit Line Appearance Keys

You can add, edit or delete LAKs from the Users or Devices pages.

From the Users page

  1. Go to Home > Users.
  2. While editing a user, go to Voice Basic Settings > Device model > Line key configuration.
  3. Make the required changes and click Save.

From the Devices inventory page

You can now access information about which users have Line keys configured on their phone from the Device inventory page. For quick and easy access to the Line Key configuration page and to edit it from the Devices inventory page:

  1. Go to Home > Devices.
  2. Find an activated device that supports Line Keys and is assigned to one.
  3. Click View device report.
  4. Click Edit next to the device that is configured with Line Keys.
  5. Make the required changes and click Save.

Additional Information

With Line Appearance Keys (LAK), you can handle multiple concurrent calls. 8x8 phones have LAKs that handle calls for the user’s extension.

A standard user’s phone will have two LAKs to make it easier for a user to switch between two calls using the buttons on the phone. Up to 4 LAKs can be added on to a phone device, which is the number of calls that can be active at any time.

Line Appearance Keys can be added and removed from 8x8 Admin Console.