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8x8 Support

Can I move a user or site to another phone system?

Applies To

  • Admin Console


If you have to move a user across phone systems, you must delete the user and re-create the user in a site that belongs to the new phone system. By design, user profiles or sites cannot be moved from one phone system to another.


1.  Delete the user(s) or site(s).


Deleting a user profile will inactivate any hardware associated with the account. Information associated with the account, such as voicemails, faxes, and chat/SMS messages will be removed from the account. 

  1. Create new user profile(s) on correct phone system.