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8x8 Support

Contact Directory Scope Differences

Question

What do the different Contact Directory Scope settings mean?

Applies To

  • 8x8 Work

Answer

Contact Directory Scope defines whether the user can view contacts and other users in the same PBX, site, or the entire company.

  • Company: The user can view all contacts within the company. A closed common scope (group) from which Site & PBX scopes are excluded.
  • Site: Users can view contacts on the same site only.
  • PBX: Users can view contacts on the same PBX only.