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8x8 Support

How to Update a User's Emergency E911 Address to Match Validated Site Address


Confirm that every user in this site has a validated E911 address.

Applies To

  • 8x8 Admin Console


  1. Log in to 8x8 Admin Console.
  2. Select Users.
  3. Find a user's extension and click Edit.
  4. Select or scroll down to Emergency address.
  5. In the drop-down menu, select the option: same as site address.


Additional Information

Optional: There is also an option to use the bulk upload (Home > Users > Bulk Upload) to update the E911 address via .csv template.  

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