Unable to Send Welcome Email or Reset User Password Error: Send Welcome Email Has Failed. Please Try Again!
Symptom
When trying to send welcome email or reset user password, you receive the following error: "Send welcome email has failed. Please try again!"
Applies To
- 8x8 Admin Console
- Welcome Emails
Resolution
- Click Users.
- Click Edit (pencil icon) next to the user.
- Remove Services under Service and Permissions.
- Click Save.
- Add the Services back to the user profile.
- Click Save.
Retest to ensure that you are able to send welcome email or reset password.
if the issue persists, please contact 8x8 Support.