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Unable to Send Welcome Email or Reset User Password Error: Send Welcome Email Has Failed. Please Try Again!


When trying to send welcome email or reset user password, you receive the following error: "Send welcome email has failed. Please try again!"

Screen Shot 2021-04-01 at 10.31.31 AM.png

Applies To

  • 8x8 Admin Console
  • Welcome Emails


  1. Click Users.
  2. Click Edit (pencil icon) next to the user.
  3. Remove Services under Service and Permissions.
  4. Click Save.
  5. Add the Services back to the user profile.
  6. Click Save.

Retest to ensure that you are able to send welcome email or reset password.

if the issue persists, please contact 8x8 Support.

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