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My Deskphone also Receives a Call Even if the Call Is Meant for Other Users


How to fix the issue wherein your extension also rings and receives a phone call when another user receives a phone call.

Applies To

  • Configuration Manager
  • Poly Phones 


  1. Log in to Configuration Manager
  2. Click Users.
  3. Click Edit (pencil icon).
  4. Under Voice basic settings select Line Key Configuration.voice.png
  5. Toggle Enable Call Audio Tone for Incoming Calls on to enable this feature, or off to disable it.
  6. Click Save.

Additional Information

Having this option enabled will notify your deskphone that the other members are receiving phone calls and will make your deskphone ring as well, due to the notification.

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