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8x8 Support

Enable or Disable Call Waiting in 8x8 Admin Console


Enable Call Waiting in 8x8 Admin Console.

If the Call Waiting feature is turned on, the user will receive calls on line two while he is already on a call. If the feature is turned off, while the user is already on a call, the incoming call for line two will follow the path set for call forwarding when busy.   

Applies To

  • 8x8 Admin Console
  • Call Waiting


  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Click Edit.
  4. Navigate to Voice Basic Settings.
  5. Toggle Enable Call Waiting. If you want to disable call waiting, make sure the switch is gray. 
  6. Click Save.