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8x8 Support

How do I add or swap devices on an extension in 8x8 Admin Console?

Note-Icon.png Note: To exchange or replace devices on an extension in Account Manager, the legacy version of 8x8 Admin Console, click here.


Add or exchange an existing device (such as a phone or adapter) with a new or existing device for a single extension. 

Applies To

  • 8x8 Admin Console
  • Phones
  • Adapters
  • Extensions


Your device must be added to your account on the Devices page before it can be assigned to an extension.

Add a Device 

  1. Log in to 8x8 Admin Console.
  2. Go to Devices.
  3. Click Add a Device Model.
    Screen Shot 2019-08-22 at 2.08.05 PM.png
  4. Select the device you wish to add. You can type in keywords to search for the device model.
    Screen Shot 2019-08-22 at 2.09.23 PM.png
  5. Click Add Device Model. You should now be able to see your device listed on the Devices page.

Exchange or Replace Devices 

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Click on the Pencil to the right of the User Profile for which you wish to change devices.
  4. Go to Voice Basic Settings and select the new device you wish to assign. 
    CM- Edit Device Dropdown-476x292.jpg
  5. Activate the new device by entering the MAC address or using an Activation Code.
  6. Click Save.

Additional Information 

Services such as Auto Attendants, 8x8 Work, Call Queues, Ring Groups, and Call Park Extensions are not tied to a particular model of desk phone.

The exceptions to device interchangeability are Power Keys, 4-Line Appearance, and Hot Desk. Power Key plans require Poly devices. 4-Line Appearance is limited to select Poly and Cisco phone models. Hot Desk is not supported on certain devices.

Experiencing issues swapping your device? Please create a case with 8x8 Technical Support.

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