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8x8 Support

How to Assign User Services and Extensions in 8x8 Admin Console

Note-Icon.png Note: To edit extension details for users in Account Manager, the legacy equivalent of assigning extensions in 8x8 Admin Console, click here.


To assign user services and extensions to an individual profile.

Applies To

  • 8x8 Admin Console
  • User Services
  • Extensions


Initial Creation

  1. Log in to 8x8 Admin Console.
  2. Claim phone number for the account.
  3. Set up a user profile and enter the user details up to the Services and permissions field.
  4. On the user's profile page, go to Services and permissions and select an available license for the user.

Voice Basic Settings

Enter the Voice Basic Settings for the user. The Phone NumberDevice, and Extension fields are required. You can enter an extension or click Suggest to have one automatically generated for you.

  1. Select a Phone Number for the user.
  2. Enter or Suggest an extension.

    Do not apply extension numbers identical or near to local emergency numbers! (e.g., 911, 999, 112, etc.)

  3. Assign a Device to the user. This can be any device you have registered to your 8x8 account.
  4. Move on to External Caller ID below to set Caller ID, and more.
  5. Save all changes.

Further Settings

  • External Caller ID: This is the information that displays on your outbound Caller ID. The Block Outbound Caller ID toggle hides the user's Caller ID for outbound calls.
  • Call Forwarding Rules: Tick the boxes to enable forwarding When the internet is down, When the user is busy, or When the user does not answer a call
    • Click Edit (Pencil) to route the call to the following:
      • Forward directly to: This forwards the call directly to an extension or external number.
      • Selected users or external numbers
      • No one and play busy
      • Voicemail
    • To forward calls When the user gets a call from a blocked caller:
      1. Click Edit (Pencil) and enter the users you wish to block.
      2. Click Add to the List.
      3. Click Save.
  • Music-on-Hold Settings: Click Select file and select a previously uploaded audio file. You can also select Create Audio Files to add a new audio file to your library.
  • Call Recording: Set the call recording permission for the user. The Recording Announcement menu allows you to announce to selected parties that the call is being recorded. This menu is automatically set up so that no party on the user's call will receive a recording announcement.
  • External Calling Permission: Select the Calling Country where the user's calls are dialed from. Limit the user's outbound calls by selecting Outbound Calling Plan Defaults to Domestic, Emergency Only, or International. This setting can be overwritten by going to the settings for the PBX or the user's assigned site.
  • Voicemail Settings: You can either disable the voicemail notification for the user or set up the following notification methods:
    • Disable Notification
    • Attachment Only
  • Emergency Address: Select the address that the Emergency Service Agency sees if the user dials an emergency number. This can be the same as the user's site or you can Create a New Address by selecting it from the drop down menu.
  • Fax Notification Settings: Select a fax number from the drop down menu. You must claim a phone number for your fax line in order assign a fax number to a user.
  • Third-Party Integration: If you are working with a third-party Customer Resource Management (CRM) software you can select from the available integrations. We support integrations with NetSuite, Salesforce, and Zendesk. You can also add a new username for this user within the third-party CRM.
  • Auto Attendant Contact Directory Scope: Select the toggle if you want the user to appear in the external user directory when using the Auto Attendant to dial users by name.
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