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8x8 Support

How to Change My Music on Hold in 8x8 Admin Console

Note-Icon.png Note: To change your music on hold in Account Manager, the legacy version of 8x8 Admin Console, click here.


Use Music-on-hold to play recorded music or marketing messages while callers are on hold.

Applies To

  • 8x8 Admin Console
  • Music-on-hold


Change Music-on-hold 

Hold music can only be set at an individual level for users and services, rather than for the whole company or site.

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Click the pencil to the right of the user you wish to edit.
  4. Go to Music-on-hold settings and click Change File.
    Screen Shot 2019-08-22 at 2.33.22 PM.png
  5. Click Create Audio Files.
  6. Upload a .au file or call a number to record your music on hold.

Upload an Audio File

  1. In the menu, select By Uploading an Audio File.
    CM - Upload Initial Greeting-600x105.jpg
  2. Enter the Title of your recording.
  3. Click the center of your screen or drag an audio file to the Upload your Audio File window.
  4. Click Save.

Record an Audio File

  1. Click Create Audio Files.
  2. Select By Calling a Number to Record.
    CM - Call to Record Initial Greeting-600x105.jpg
  3. Enter the Name and the Phone Number or Extension on which you wish to record your initial greeting.
  4. Click Call Now and follow the instructions.
  5. Click Save.
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