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8x8 Support

How to Enable Extensions for Analytics for 8x8 Work

Note-Icon.png Note: To configure Analytics for 8x8 Work privileges in Account Manager, the legacy version of 8x8 Admin Console, click here


To enable extensions to use Analytics for 8x8 Work in 8x8 Admin Console.

Account admins must enable Analytics for 8x8 Work services for individual users. Once Analytics for 8x8 Work permissions are enabled, the user will be able to access the Dashboard from the icon on their Application Panel

Important-Icon.png Following initial purchase and setup, it takes about 48 hours for initial data to populate and become visible, and some reports will not be available immediately.

Applies To

  • 8x8 Admin Console
  • Extensions
  • Analytics for 8x8 Work
  • 8x8 Work X Series Licenses with Analytics: Essentials: X1 and above.
  • 8x8 Work X Series Licenses with Analytics: Supervisor: X4 and above.


  1. Log in to 8x8 Admin Console.
  2. Go to Users.
  3. Click Edit (pencil icon) to the right of the user you wish to enable.
  4. Select Services and permissions.
  5. Under Assign one or more services to user, assign the desired 8x8 Work Edition license. Ensure that the user has the correct services for the type of Analytics for 8x8 Work access you want them to have.
     CM-Service Selection-353x246.jpg
  6. Click OK to confirm these changes.
  7. Scroll down to the 8x8 Work Analytics section and select the appropriate 8x8 Work Analytics access for the user.
    • Any user can be given access to Analytics Essentials. If you do not wish the user to have VO Analytics access, select None, do not allow access to 8x8 Work Analytics.
    • If the user is assigned to X4, X6, X8, or X8e services, you can select either Supervisor Analytics or Analytics Essentials.
  8. Click Save.

Additional Information

There are two Analytics for 8x8 Work packages, Analytics for 8x8 Work Essentials and Analytics for 8x8 Work Supervisor. Analytics for 8x8 Work Supervisor provides advanced reporting options. Individual users and administrators will need to be enabled for the appropriate 8x8 Work Analytics access.

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