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8x8 Support

Prompted to Open 8x8 Virtual Office When Using Web Dialer on Google Chrome

Symptom

When clicking on a phone number in Google Chrome, you receive a message that reads, "Open 8x8 - 8x8 Work."

8x8_pop_up.png

Applies To

  • Google Chrome Version 77+
  • 8x8 Work Desktop

Resolution

Click Open 8x8 - 8x8 Work to begin the call in 8x8 Work Desktop. 

Cause

This message appears due to a Google Chrome security update.

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