Skip to main content


8x8 Support

How to Resend the 8x8 User Welcome Email via Admin Console


Resend an informational Welcome Email to any of your users via 8x8 8x8 Admin Console.

When a new user profile is assigned an extension in 8x8 Admin Console, an introductory email is sent to the user associated with that profile. This email contains the user's:

  • Extension Number
  • Phone Number
  • Device Activation Code
  • Username
  • Link to setup Account

8x8 Admin Console allows administrators to resend these messages, in case they are deleted or get lost in a user's inbox.

Applies To

  • 8x8 Admin Console
  • User Welcome Email
  • 8x8 X Series
  • 8x8 Editions


  1.  Log in to 8x8 Admin Console.
  2. Click Users.
  3. To the right of the user you need to send the Welcome Email to, click More Options (three dots).

     To send the welcome email to multiple users at once, select the necessary users then click More Options.

  4. Click Send Welcome Email.
    Screen Shot 2019-08-25 at 11.39.23 PM.png
  5. The user will receive a new Welcome Email at the email address associated with their User Profile.
    Screen Shot 2020-09-02 at 12.45.16 AM.png

Additional Information

If your user does not have an extension assigned, they will not receive a welcome email and you will not be able to resend it.