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8x8 Support

Username Already in Use Error When Creating a Username


NoteClick here to resolve this error in Account Manager, the legacy version of 8x8 Admin Console.


When creating a new user profile in 8x8 Admin Console, the username field shows "Username already in use" after filling in the username field.

Admin Console Username already in use.png

Applies To

  • 8x8 Admin Console
  • Users


Only one instance of a username can exist. The existing username needs to be edited. Alternatively, the user can be deleted.

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Click Edit (pencil icon)
  4. Edit the username.
  5. Click Save.


Only one instance of a username can exist.

Usernames are required to be unique across all 8x8 customers.

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