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8x8 Support

What is a User Profile and what can I do with it?


Note: To learn how to create User Profiles in Account Manager, the legacy version of 8x8 Admin Console click here.

Applies To

  • 8x8 Admin Console
  • User Profiles 


The User Profile is the page where phone extensions and privileges are assigned that enable you to use 8x8 phone services. Required User Profile fields include nameusername, and email address. Password reset notifications are sent via email, so it’s important to keep email addresses current.

It is imperative that each extension in your system is joined to a single, unique User Profile.

View User Profiles

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. You will be taken to the Users screen where you can view all the User Profiles.

Edit a User Profile

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Click the clipboard_ea363c5f85496d7cb046bd91bedd68cc5.pngicon next to the user you would like to edit.
  4. Make your desired changes.
  5. Click Save.
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