Why can't I forward calls to other users at different sites?
If a user can't forward calls to other users at different sites within the company, change the user's directory scope to Company to fix the issue. Learn more.
A user is unable to forward a call to other users in different sites within the company.
- Virtual Office Configuration Manager
- Call Forwarding
Change the user's directory scope to Company.
- Log in to Virtual Office Configuration Manager.
- Navigate to Users.
- Click Edit (pencil icon).
- Scroll to Contact directory scope.
- Select Company.
- Click Save.
When directory scope is set to site, the user can only transfer calls within their site.