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8x8 Support

Change Voicemail Email Notification Settings for a User


Change Voicemail Email Notification Settings for a User

Applies To

  • 8x8 Work, 8x8 Admin Console


  1. Log in to 8x8 Admin Console.
  2. Click Users
  3. Click Edit (pencil icon) to the right of the User you wish to edit


  1. Click Voicemail Settings
  2. Select your notification preference from the drop down list
  • Disable Notification = No notifications
  • Notification only = Sends a notification that the user has received and email. (The user need to check the voicemail in the application directly)
  • Attachment only and delete original voicemail = Sends email with voicemail attachment and deletes the voicemail from the users extension
  • Attachment only = Sends email with attachment and leaves voicemail on the users extension for later access via application
  1. Enter the email address to be notified
  2. Click Save



NOTE: Voicemails left via a Ring Group will show the Ring Group's name then VM at the beginning of the email Subject. Voicemails left directly on a user's ext will state VM exclusively