Voicemail Settings section is missing for a user
Question
Why do some users have no Voicemail Settings section when editing them in 8x8 Admin Console?
Applies To
- Voicemail Settings
- 8x8 Admin Console
Answer
The user is assigned a Lobby license.
Lobby licenses do not include voicemail service so the Voicemail Settings section will not be present when editing users with a Lobby license assigned.