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8x8 Support

How to Create or Edit Voicemail Passwords in Admin Console


Create/edit voicemail passwords. A voicemail password is an extra authentication step available for users. It is not required for account creation.

Applies To 

  • 8x8 Admin Console 
  • Voicemail


Create a Voicemail Access Pin

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Create a user profile.
  4. Enter the user's details.
  5. Go to Voicemail Settings.
  6. Select one of the following notification options from the Voicemail section. Note: An email address is required for voicemail notification via attachment.
    • Disable Notification: Select this option if you do not want the user to receive email alerts for voicemail messages.
    • Attachment Only: The user will receive an email with the audio file attached.
  7. Select one of the following options:
    • Users set their own access PIN: Users will set up their own voicemail pinn by dialing 555 on their desk phone. (For more details see the tab on setting up your voicemail password through your phone or Work for Mobile app, click here.)
    • Set access Pin: Enter a password for the user. You may only use numbers. These numbers must not be sequential or repeated.
      Screen Shot 2021-01-13 at 11.36.46 AM.png

      The password must be a minimum of 6 digits.  

  8. Click Save to confirm your changes.

Edit a Voicemail Pin 

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Click Edit (pencil icon).
  4. Go to Voicemail Settings.
  5. Next to Voicemail Password, click Reset Pin.
    Screen Shot 2021-01-13 at 11.30.45 AM.png
  6. Enter the new voicemail password in the pop-up.
  7. Click Save. A green banner at the top of your screen will confirm that you have successfully changed your password.

Additional Information 

The voicemail pin or notification settings can be edited at any time using your desk phone or 8x8 Admin Console.