Skip to main content


8x8 Support

How to Set Up Voicemail Options in 8x8 Admin Console


Setting up your voicemail system in 8x8 Admin Console, and changing voicemail settings or greetings from your phone or mobile application.

Applies To

  • 8x8 Admin Console
  • Voicemail


System administrators can configure voicemail settings for any extension in 8x8 Admin Console. Individual extension users can change their voicemail settings in Work for Desktop. Changes can be made to voicemail settings on the phone through the voicemail options audio menu only after the initial voicemail password has been set up in 8x8 Admin Console or Work for Desktop.

Please note that there is no default voicemail password. If you have forgotten your password, you can reconfigure it in Work for Desktop, or contact your system administrator.

Changing Voicemail Settings in 8x8 Admin Console

  1. Log in to 8x8 Admin Console.
  2. Click Users.
    Screen Shot 2021-01-15 at 11.10.11 AM.png
  3. Find the user profile for whom you want to edit voicemail settings.
  4. Click the pencil icon to the right of the user profile.
  5. Go to Voicemail settings.
  6. To set your first and last name for your voicemail greeting, follow the instructions here.
  7. Enter the email that you wish to receive voicemail alerts.
    Screen Shot 2018-12-18 at 1.54.10 PM.png
  8. Select one of the following notification settings:
    • Disable Notification (disable email notification)
    • Attachment only (receive an email with the audio file attached)
    • Attachment only and delete original voicemail (this will delete the original voicemail from your extension)
    • Notification only (required for Voicemail Transcription feature)
      Screen Shot 2018-12-18 at 1.50.40 PM.png
  9. [Optional] Click Reset access PIN to set a numeric code for accessing your voicemail via your desk phone.
  10. [Optional] Enable or disable Custom 0 dial out to allow callers to reach your voicemail can dial 0 and be redirected to any destination you specify.
  11. Click Save.

Changing Voicemail Settings or Greetings from Your Phone or Mobile App


Note: Voicemail cannot be configured in the settings of Work for Mobile App. You may use the app to call in to your voicemail from your extension, then change your settings using the audio menu as described below.

  1. Access the voicemail system:
    • From your own extension
      Dial 555 and enter your voicemail password, followed by the # key.
    • From another extension in your system
      Dial 500, enter your extension number, then enter your voicemail password, followed by the # key.
  2. Press the * key to enter the Main Menu. Note: If you have no saved voicemail messages, you should enter the Main Menu automatically. You can skip this step.
  3. From the Main Menu:
    • Press # to set your voicemail password for the first time. 
    • Press 1 to listen to your messages.
    • Press 2 to change your greeting. Options include using just your first and last name; setting distinct internal (on-network) and external (off-network) greetings; and changing greetings to be used at certain times or occasions.
    • Press 3 to change user preference options. Options include: change voicemail password; call waiting preferences; busy handling; ring no answer handling; Internet outage routing; and email notification preferences.
    • Press 4 to establish or change call forwarding rules. Options include: listen to, set, change, or cancel call forwarding rules.
    • Press 5 to set a specific greeting for business hours, after business hours, lunchtime, meeting, weekend, and vacation.
    • Press 6 to enable or disable “announcement only” mode (e.g., your vacation greeting).
    • Press 9 to exit voicemail.

For a downloadable Quick Reference Guide to the voicemail phone menu, click here.