User logins error when trying to move between Primary and alternate plans for Channels and logins routing

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Question

Why do my Admin user logins error when trying to move between Primary and alternate plans for Channels & logins routing?

Applies To

8x8 Admin Console
Contact Center channel numbers - User Logins

Answer

If an admin doesn't have any extension or phone number attached to them, there will be nothing for our system to re-route. Any Admin showing up in this section, will create errors because of this. This is expected behaviour.

The only time there is an issue, is if there is a phone number/extension attached that has failed to re-route.