How to Create a Rerouting Plan for Contact Center in 8x8 Admin Console
Objective
Create a rerouting plan for 8x8 Contact Center using 8x8 Admin Console.
Applies To
- 8x8 Contact Center
- Call rerouting
Procedure
- Log in to 8x8 Admin Console.
- Click Channels & logins routing.
- Under Alternative Plan click Configure.
- Under Voice Channels, select the channels to reroute traffic from.
- Click Edit Routing Plans.
- Select Forward calls.
- Enter a phone number.
- Click Save.