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How do I forward Ring Group and Auto Attendant calls to an external number?

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Objective

Forward Ring Group and Auto Attendant calls to an external number with 8x8 Admin Console.

Applies To

  • 8x8 Admin Console
  • Ring Groups
  • Auto Attendants
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For the forwarding to work correctly, the Ring Group / Auto Attendant or the Site these services belong to, need to have their own phone number assigned. The phone number is used for billing purposes since the call is being forwarded to an external number. If a number is not assigned, you will not be able to make successfull calls to PSTN phone numbers through Call forwarding rules.

Procedure

Ring Groups

  1. Log into your Application Panel.
  2. Select 8x8 Admin Console.
  3. Select Work Groups, then select Ring Groups.
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  4. To the right of the Ring Group you want to edit, select the Pencil icon.
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  5. Navigate to Call forwarding rules and expand the section.
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  6. Select Forward all calls. This will uncheck all the other options.
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  7. Enter the external number you wish to forward to. Note: When entering a local number, enter this with the international prefix (+ or 00). For example, for a local UK number use +44 where the leading 0 would be, e.g. +442081234567 instead of 02081234567.
  8. Click Save.
  9. Test to make sure that it is routing correctly.

Auto Attendants

  1. From Work Groups in Admin Console, select Auto Attendants.
  2. In the Call Handling Menus section, under Main Menu select Edit Settings.
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  3. From the dropdown menu under And then, select Route call to.
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  4. Under Target, enter the external number you wish to forward to. Note: When entering a local number, enter this with the international prefix (+ or 00). For example, for a local UK number use +44 where the leading 0 would be, e.g. +442081234567 instead of 02081234567.
  5. Click Save.