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8x8 Support

Set Up Call Forwarding in a Ring Group


Add a Forwarding Rule to a Ring Group.

Applies To

  • Admin Console
  • Call Forwarding


Before You Begin

  • Please make sure the Site Main Number is set. If no number is assigned to the ring group (e.g., in the instance of overflow ring groups), then it will use the Site Main Number to make calls out.
  • Forwarding to an international number? International Call Forwarding is available to business customers whose 8x8 services include an international dialing plan. If your 8x8 services include an international dialing plan, you can request enablement of international call forwarding by creating a case with 8x8 Technical Support.

To Set Ring Group Call Forwarding

  1. Log in to Admin Console
  2. Click Ring Groups.
  3. Click Edit (pencil icon) on the Ring Group you want to edit.
  4. Scroll down to Call Forwarding Rules.
  5. For your rules, you can choose from:
    • Forward all calls
    • When Internet connection is down
    • When all members are busy
    • When no one in Ring Group answer
  6. On the rule you wish to implement, click Edit (pencil icon). 
  7. Choose whether you wish to Forward calls to voicemail or a user/number

    NoteIf forwarding to a user/number, you can either choose from the drop down list for extensions/ring groups/auto attendants/queues, or you can manually type in an external number. 

  8. Click Save.
  9. When returning to the Ring Group Edit page, save.