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8x8 Support

Users are not able to see previously uploaded or recorded voicemail greeting files

Applies To

  • 8x8 Voice for Microsoft Teams
  • 8x8 Admin Console Account Settings (non-admin user)


  • The user will only see files uploaded in their current session, as audio files are not linked with a specific user.
  • Only an admin would be able to select all of the previously uploaded files in 8x8 Admin Console.

Additional Information

  • They will see the voicemail greeting file currently being used