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8x8 Support

8x8 Work Call Connectivity and Quality Indicators

What do the call quality & connectivity indicators mean in 8x8 Work?

Applies To

  • 8x8 Work for Desktop - 7.5 and above


Beginning with version 7.5 of Work for Desktop, call quality and connectivity can be monitored while on an active call.

Screen Shot 2021-05-13 at 1.25.32 PM.png

Quality can be determined with the following indicators:

  1. Quality score (inbound and outbound)
  • Good: Greater than 98%
  • Average: Between 98% and 96%
  • Poor: Less than 96%
  1. Packet loss rate (inbound and outbound)
  2. Codec used for the call
  3. Average jitter