Calls Sent to Custom Call Park Extensions Cannot Be Picked Up
Calls parked on a custom call park extension cannot be picked up. The user attempting to pick up the call hears a busy signal.
- 8x8 Work for Desktop
Remove and recreate the call park extensions.
- In Admin Console, navigate to Extension numbers.
- Under Filters, select Type : "Call Park", only Call Park extensions are displayed.
- Select the Call Park extension in question > click the delete icon (looks like a trash can).
- In the warning "Are you sure?", confirm it is the desired extension > click Delete.
- Click "+ Reserve Extension Numbers", and re-add the desired extension.