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8x8 Support

Can I send Group Chat messages to external contacts?


Can I send Group Chat messages to external contacts?

Applies To

  • 8x8 Work for Desktop
  • 8x8 Work for Mobile
  • 8x8 Work for Web


Messages to external contacts are sent using SMS/MMS. You can receive SMS/MMS messages from any global phone number (whether 8x8 or non-8x8). However, you can only send messages to numbers in the United States and Canada.

The latest versions of the 8x8 Work applications for Desktop, Mobile (Android | iOS), and Web support the exchange of files such as images via SMS with both 8x8 and non-8x8 numbers (per the international restrictions above).

Currently, Group SMS is available to select users. You can have Group SMS added to your account by reaching out to your 8x8 sales representative. Group SMS requires SMS campaign registration. Note: If you have registered your SMS for 1:1 messages, no additional registration for Group SMS is required.


Additional Information

This applies to all type of external contacts ( imported via integration or added manually). 

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