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8x8 Support

Finding Out What Versions of 8x8 Work Desktop Are Being Used


Allow admins to find out which versions of 8x8 Work for Desktop their users are using to prepare for Work for Desktop EOL dates.

Applies To

  • 8x8 Work for Desktop


Note: Only users with X4 Supervisor access to Analytics for 8x8 Work can perform these steps.

  1. Log in to your 8x8 account.
  2. Click on the Analytics for 8x8 Work tile on the 8x8 Application Panel. Note: You may have to select a PBX at this point if your company has multiple PBXs.
  3. In Analytics for 8x8 Work choose the Call Quality Detail report.
    AW Call Quality Detail report selection.jpg
  4. The default date range for the report is Today but you may want to choose several days to cover all the users using Work for Desktop. To expand the date range click on the calendar icon near the upper right-hand corner of the report.
    AW Date Range Selection Icon.jpg
  5. A set of predefined date ranges will appear along with an option to use a custom date range which you can specify. Select the date range that makes sense for your situation then click on the Submit button at the bottom of the date range selection window.
    AW Date Range Selection.jpg
  6. The report for the new time period will be generated after you hit the Submit button. The devices used for calls are displayed in the UserAgent column. The default location of the column is the 15th column however this may vary depending on how your reports are set up. You can scroll over to the column to check out the values in the column. You'll see it type of device and Work version used on the device if any.
    AW Report Column.jpg
    AW Report Values.jpg
  7. Although you could scroll through the report to find the desktop versions being used it makes more sense to download an Excel version and use Excel features to find the versions being used. To do this find and click on the download icon at the bottom left of the report.
    AW Dowload Icon.jpg
  8. Choose to download the Excel version of the report.
    AW Excel Selection.jpg
  9. Open up the report in Excel and then click the title ro Row 1 to select it.
    Excel select top row.jpg
  10. Left-click on the row number and choose to delete the row.
    Excel delete top row.jpg
  11. Click on the empty box at the upper left-hand corner to select the whole report.
    Excel select whole table.jpg
  12. Click on the Insert tab above the table.
    Excel select insert tab.jpg
  13. Click on Pivot Table.
    Excel select pivot table.jpg
  14. Click on the OK button in the Create Pivot Table dialogue box.
    Excel click OK.jpg
  15. A pivot table sheet will appear in your Excel window. On the right you'll see the pivot table controls. Scroll down the list of available column names until you see UserAgent.
    Excel scroll down.jpg
  16. Once you see UserAgent left click on it and hold the button down, then drag and drop UserAgent into the Rows section of the pivot table control area.
    Excel drag and drop.jpg
  17. To the left of the control area you'll see all of the different values for UserAgent come up listed alphabetically.
    Excel List of devices used.jpg
  18. Your list of values may require you to scroll down to see them all. Any one starting with VO-Desktop is a version of Work for Desktop that was used in the time period you specified. Each value after it is the iOS or Windows version Work for Desktop was running on. Check to see if any of the versions used are coming up for EOL. You can find a list of EOL dates for Work for Desktop here.
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