Allow a user, such as a receptionist, to monitor calls that they park using the 8x8 Work Desktop App, while using Frontdesk.
- 8x8 Work
- X4 VO License
- Verify that the 8x8 Work User profile has at least an X4 VO license assigned and that the Frontdesk feature is enabled via Admin Console.
- While on an active call that you want to park, click P and then select the call park option.
- Your call will be placed on park and appear under the Calls section of Frontdesk.
- For each call that you park that remains on call park, the total Parked Counter will increase and the following call parked calls will appear underneath the prior parked call.
- Parked calls from other users will also appear under the Calls section.
If the user logs out of Frontdesk, then the calls will remain parked.