Logging in to 8x8 Work for Desktop intermittently launches a new browser window

Symptom

When signing in to Work for Desktop, a new browser window opens and loads the Application Panel.

Applies To

• Work for Desktop
• User profiles with passwords that end in special characters or capital letters

Resolution

After entering the password, make sure to fully release the Shift key before pressing the Enter/Return key to log in.

Cause

Using the key combination Shift + Enter will launch the Application Panel in a new browser window. This is expected behavior and also works when holding Shift or Control and left clicking on the "Login" button on the password screen.