Repairing Permissions Process on OS-X 13.0+ (Ventura or newer)

Symptom

On the OS-X 13.0 + (Ventura or newer) platform, users may see a password prompt every time they launch the 8x8 Work for Desktop application.

If the 8x8 Work application is not owned by the current active user (for example, the application has been installed via admin tools or via another account on the same machine), the 8x8 Work for Desktop app prompts the user to enter the account password every time the application is launched in order to fix application permissions and allow the app to self-update.

Applies To

• 8x8 Work for Desktop
• OS X 13.0+ (Ventura or newer)

Cause

This issue occurs because the actual fix of the file ownership is still not allowed by OS X Ventura.

Resolution

To resolve this issue, users need to request higher admin rights to run the command that actually fixes the ownership file.

From user perspective:

• The 8x8 Work for Desktop app requests user's password to be able to fix the permissions. 
• If the attempt to repair permissions fails, a warning notification banner displays a link to a KB page, containing manual steps needed to fix the permissions and allow WorkD to self update in the future.