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8x8 Support

Service extensions Auto Attendant, Ring Groups, and Call Queues show Incorrect Initials in the picture

Applies To

  • Work for Desktop
  • Auto Attendants
  • Work Groups
    • Ring Groups
    • Call Queues
  • The primary admin contact does not have a profile picture


This is known behaviour as the service extensions are associated with the primary admin user ID in the contact directory.

In some scenarios such as when making a call the picture will show the initials of the first contact returned in the contact directory matching the shared user ID

Additional Information

As a workaround, a profile picture could be uploaded to the primary admin user account and this would show for the primary admin and all of the service extensions.

Why do Auto Attendants, Ring Groups, and Call Queues have the primary admins contact picture?

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