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8x8 Support

Unable to Answer Calls in 8x8 Work for Desktop App


When receiving an incoming call in Work for Desktop, you are presented with the options to answer via desk phone or to hang up the call.


Applies To

  • Work for Desktop


Change Call Using Selection

To answer calls using the Virtual Office Desktop app, ensure that you have Call Using Computer selected.

  1. Open Work for Desktop.
  2. Click Call Using. If you have Call Using Deskphone selected, the icon will display as a phone.
    Screen Shot 2020-03-18 at 11.14.29 PM.png
  3. Under Call Using settings, click Computer.
  4. Review your audio options.
  5. Close the settings panel.


This occurs when Call Using Deskphone is selected in Work for Desktop.