Unable to Edit the URL for Caller Info Pop-Up

Symptom

The "App or web URL for caller info pop-up" field cannot be modified in 8x8 Work. 

Applies To

• Work for Desktop
• Work for Web

Resolution

An Admin on the account will either need to make the needed changes to the URL or allow users to make changes to the URL in 8x8 Work.

1. Log in to the 8x8 Admin Console.
2. Click on the "Work Apps Settings" option.
   
3. Under the "Caller info pop-up" section, either make the needed changes to the URL or click on the lock icon on the right.
   • Making changes to the URL will change the URL for all users on the account.
   • Unlocking the setting will allow users to make changes to the URL individually.
4. Click the blue "Save Settings" button at the bottom of the page to save the changes.
5. Have the users sign out and back in to the 8x8 Work application to pick up the changes.

Cause

Changes to the Caller Info Pop-Up URL have been locked by an Admin.