User set to DND in 8x8 WorkD is receiving calls

Symptom

User is set to DND in 8x8 Work Desktop but they are still receiving calls

Applies To

• 8x8 Work Desktop version 7.17
• 8x8 Work Desktop version 7.18

Resolution

The solution is to make sure all users are using the latest version of 8x8 Work Desktop.

Cause

This is a known issue between 7.18 and 7.17.

If a user is calling from WorkD v7.18 and the callee is set to DND in v7.17, the call will still come through.