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8x8 Support

Why do I have two contacts for the same user in 8x8 Work?

Applies To

  • 8x8 Work Desktop
  • 8x8 Work Mobile


This is not a bug, this is a feature of the app. The main purpose here is to allow browsing through the chat history when it comes to ex employees (disabled users).

Additional Information

Here is an example of how the user shows up on the application.