When answering calls on Work for Desktop with a headset, calls are going straight to hold when answered.
- Work for Desktop
- Bluetooth/Dongle headsets
This can be caused by the built-in call control settings for headsets confusing certain buttons on the headset with a command to place calls on hold.
- Open Work for Desktop.
- Click the Call using tab .
- In the Call using > Computer section, verify the current state of the Enable built-in call controls option.
- If this option is enabled , click the slider to disable this option .