Calls Going to Voicemail despite Forward Settings

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Symptom

Why do my inbound calls go straight to voicemail, even though I have busy, no answer, and outage forwarding rules set to route calls elsewhere?

Applies To

Work for Desktop

Resolution

Please verify that the user does not have DND enabled in their Work for Desktop app.

A message box appears at the time of selecting DND in Work for Desktop that states selecting this presence status will route all inbound calls to voicemail.