Late Messages and No Notifications in 8x8 Work for Desktop
When sending text messages in Work for Desktop, messages take a long time to deliver and notifications of new messages aren't received.
- Work for Desktop
- 8x8 Admin Console
Set Contact Directory Scope to Company
- Log in to 8x8 Admin Console.
- Click Users and locate the affected user profile.
- Click More Options (three dots) to the right of the user profile.
- Select Edit.
- Under Basic Information, set Contact Directory Scope to Company.
- Click Save.
- Have the affected user log out of VOD and log back in.
The affected user's Contact Directory Scope is set to site or PBX.