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8x8 Support

Download 8x8 Work for Desktop

Description & Download

Recommended Installers (64-Bit)

For PCEXE for per-user deployment: Allows users to install and update on their own, keeping you up-to-date and secure with the latest features and fixes. (Click here to learn more about managing installation for Windows.)

For MacDMG for macOS (Intel)


For MacDMG for macOS (M1& M2)


Only if Needed

 For machine-wide installation: 64-Bit MSI 

By clicking the buttons to download above, you acknowledge and accept the 8x8 Terms of Use.

Version 8.6 published on 09/18/23.

System Requirements   

  • Operating System 
    • Windows 10 and newer
    • MacOS 10.13 High Sierra and newer
  • Hardware Requirements 
    • 1.6 gigahertz (GHz) or faster 64-bit (x64) processor; 32-bit (x86) not recommended
    • 4 gigabytes (GB) RAM (64-bit) recommended; minimum 2 GB RAM
    • 20 GB of available hard-disk space (64-bit)
  • Bandwidth 
    • Minimum 1.5 Mbps down/up or better (broadband wired or wireless)
    • For HD video meetings minimum 2 Mbps

For a complete list of requirements, refer to the Technical Requirements.

What's new in this release?

The key features in Work for Desktop v 8.6 are:

Voice, Messaging, and Core

Option to enforce resolving contacts for Ring Group calls and logs

  • By default, Ring Group calls and their logs follow the Admin Console - Ring Group Caller ID setting.
  • This means that the available contacts (Company or Personal) are not considered unless enforced.
  • Use Settings > Contacts > 'Resolve Ring Group calls against available Contacts' toggle to enforce incoming calls and logs to consider the imported contacts.

Various enhancements & fixes

  • Importing contacts from both O365 and Outlook at the same time is now possible.
  • Double clicking on Hang-Up call works properly.
  • Calendar authentication and authorization is now done in the system-browser to enable company authentication policies.
  • Option to enable/disable microphone Automatic Gain Control (AGC) in Settings > Audio & Video > 'Automatically adjust mic sensitivity'.
  • Improved experience on bulk deleting faxes.

For more details please click here

Download for Windows

8x8 provides two Work for Desktop packages for Windows. The two packages are fundamentally different, using different deployment and update mechanisms. 8x8 strongly recommends employing the EXE installer, as it ensures that users are easily able to enjoy the latest fixes, features, and security enhancements available in Work for Desktop.

EXE Version for Per-User Deployment (Recommended)

The EXE version allows users to self-install and upgrade without the need for central management, providing the best and most seamless user experience.

What to Consider

  • EXE version will be installed to %LOCALAPPDATA%.
  • Automatic updates are downloaded and installed for the user. (In previous versions, users were prompted to install the update.)
  • No need for maintenance — Work for Desktop will keep itself up-to-date and secure.
  • Work for Desktop will check for updates every time the user signs in or once every 24 hours. Users can also check for updates manually. The updates are downloaded in the background without user intervention
  • If there is an update to be installed, Work for Desktop will apply the update automatically when the user signs into Work for Desktop. If the user has not installed an update three days after it was downloaded, they will see a Relaunch to Install banner. They can click the link and install the update.

For PC
EXE version

MSI for Machine-Wide Installation

For companies that must strictly control software installs and updates, the Windows Installer file (MSI) package installs Work for Desktop machine-wide to the Program Files folder. By installing in the Program Files folder, it can be used by multiple users on one computer. Click here to learn more about managing Work for Desktop installations and updates.

What to Consider

  • Single installation on a machine that multiple users that use the computer can leverage.
  • IT Admins are required to manually keep Work for Desktop up-to-date and secure

For PC
MSI version

Download for Mac

Click the button below to download and install Work for Desktop for macOS (Intel) (DMG file).

For Mac

Click the button below to download and install Work for Desktop for macOS (M1& M2) (DMG file)

For Mac

Important-Icon.png Note: The Work for Desktop macOS app auto-update mechanism works only for users with admin privileges. Non-admin users will need to manually update Work for Desktop.

General Troubleshooting

Previous Versions of Work for Desktop

If for some reason you are unable to use the latest version of Work for Desktop, you can download the previous GA release here.

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