Download 8x8 Work for Desktop
Description & Download
Recommended Installers (64-Bit)
EXE for per-user deployment: Allows users to install and update on their own, keeping you up-to-date and secure with the latest features and fixes. (Click here to learn more about managing installation for Windows.)
DMG for macOS (Intel)
Only if Needed
For machine-wide installation: 64-Bit MSI
By clicking the buttons to download above, you acknowledge and accept the 8x8 Terms of Use.
Version 8.3 published on 05/25/23.
System Requirements
- Operating System
- Windows 8 and newer
*Click here for important information about Windows 7 support. - MacOS 10.13 High Sierra and newer
- Windows 8 and newer
- Hardware Requirements
- 1.6 gigahertz (GHz) or faster 64-bit (x64) processor; 32-bit (x86) not recommended
- 4 gigabytes (GB) RAM (64-bit) recommended; minimum 2 GB RAM
- 20 GB of available hard-disk space (64-bit)
- Bandwidth
- Minimum 1.5 Mbps down/up or better (broadband wired or wireless)
- For HD video meetings minimum 2 Mbps
For a complete list of requirements, refer to the Technical Requirements.
Note for IT Admins: As of v 7.0, IT admins leveraging the EXE installer on Windows should consider updating firewall and antivirus rules since the Desktop application now features a new app file name and path on the disk.
The 8x8 Account Settings application is for Non-X Series users only and is a mandatory supplemental application to continue having the ability to adjust Voicemail settings, Call Forwarding rules, E911, and more. To download the application, click here.
The current (and last) 32-bit version is 7.16 and will reach End-of-Life on October 8, 2022. Users must update to the 64-bit version or begin using Work for Web to avoid a service disruption. Users attempting to log in after the end of life will be unable to access the application and will see a message instructing them to update or contact their administrator.
What's new in this release?
The key features in Work for Desktop v 8.3 are:
Voice, Messaging, and Core
- Click to call tel:// links using Work Web
- Caller info popup is now triggered also by calls coming from Ring Groups or Call Queues
- Warm transfer can now be performed for directory contacts also when using a desk phone
- When the audio devices are not detected, selecting other call-using devices, e.g. Deskphone, must be done manually.
- Enhanced the error message when attempting to send a text outside US or Canada.
- Enhanced call logs for non-directory numbers.
- When editing members in a room or a group message, the keyboard can also be used to select a member.
Frontdesk
- Cold transfer to external numbers
- While on a call, clicking the Keypad icon (top-right area) and typing a number allows the call to be easily cold-transferred to non-directory contacts. The call must be on hold for the transfer buttons to be available.
Download for Windows
8x8 provides two Work for Desktop packages for Windows. The two packages are fundamentally different, using different deployment and update mechanisms. 8x8 strongly recommends employing the EXE installer, as it ensures that users are easily able to enjoy the latest fixes, features, and security enhancements available in Work for Desktop.
Engineering and developmental support of Work for Desktop for Windows 7 ended February 12, 2020. Click here for details.
EXE Version for Per-User Deployment (Recommended)
The EXE version allows users to self-install and upgrade without the need for central management, providing the best and most seamless user experience.
What to Consider
- With a new application name and disk path as of Work for Desktop v 7.1, IT admins should consider updating firewall and antivirus rules for the app.
- EXE version will be installed to %LOCALAPPDATA%.
- Automatic updates are downloaded and installed for the user. (In previous versions, users were prompted to install the update.)
- No need for maintenance — Work for Desktop will keep itself up-to-date and secure.
- Work for Desktop will check for updates every time the user signs in or once every 24 hours. Users can also check for updates manually. The updates are downloaded in the background without user intervention
- If there is an update to be installed, Work for Desktop will apply the update automatically when the user signs into Work for Desktop. If the user has not installed an update three days after it was downloaded, they will see a Relaunch to Install banner. They can click the link and install the update.
EXE version
MSI for Machine-Wide Installation
For companies that must strictly control software installs and updates, the Windows Installer file (MSI) package installs Work for Desktop machine-wide to the Program Files folder. By installing in the Program Files folder, it can be used by multiple users on one computer. Click here to learn more about managing Work for Desktop installations and updates.
What to Consider
- Single installation on a machine that multiple users that use the computer can leverage.
- IT Admins are required to manually keep Work for Desktop up-to-date and secure
MSI version
Download for Mac
Click the button below to download and install Work for Desktop for macOS (Intel) (DMG file).
Click the button below to download and install Work for Desktop for macOS (M1) (DMG file)
Note: The Work for Desktop macOS app auto-update mechanism works only for users with admin privileges. Non-admin users will need to manually update Work for Desktop.
Engineering and developmental support of Work for Desktop for macOS X Yosemite ended October 16, 2019. Click here for details.
General Troubleshooting
- For issues with installation on Windows, try running Microsoft's Program Install and Uninstall Troubleshooter.
- After installing or starting Work for Desktop if you see an error message about a missing file such as MSVCR100.dll or mfc100.dll, click here to install the required file from Microsoft.
- If you are unable to update Work for Desktop and you were migrated from Account Manager to Admin Console, see I can't upgrade to the latest version of 8x8 Work for Desktop.
Previous Versions of Work for Desktop
If for some reason you are unable to use the latest version of Work for Desktop, you can download the previous GA release here.
- Work for Desktop v 8.0 for Windows 64-bit (.exe)
- Work for Desktop v 8.0 for Windows 64-bit (.msi)
- Work for Desktop v 8.0 for macOS