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8x8 Support

Enable or Disable on Demand Call Recording on 8x8 Work for Desktop


To enable or disable Call Recording, whilst on an active call.

Applies To

  • Work for Desktop
  • Call Recording


  1. Whilst in Work for Desktop, and in an active call, press the Options button (the three dots).
  2. Select the Record button to start recording.
    Screen Shot 2020-12-23 at 1.15.10 PM.png
  3. Select the Stop recording option to end call recording. 
Note-Icon.png Note: Call recording audio files will be as long as the call lasted. The recorded section will only last until Stop recording is clicked - the remainder for of audio file will be silence. For example, if Stop recording is clicked exactly one minute into a two-minute call, only the first minute will have audio and the second will be of silence.
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