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8x8 Support

Send or Receive a Fax with 8x8 Work for Desktop


Sending or receiving a fax through Work for Desktop.

Applies To

  • Work for Desktop
  • Internet Fax


  1. Log in to Work for Desktop
  2. Click Fax.
  3. Click New
  4. Click To: to select the fax recipient. You can select an existing contact or type the destination number in the search bar.
  5. To attach a file to send, click Attach (paper clip) or drag and drop a file into the Work for Desktop window.
  6. When all documents are attached, click the Send.
  7. Allow the document time to send. Multiple attachments, documents with multiple pages, or large documents that contain images can take longer to fax. 

Customize Your Fax Cover Sheet

While creating new fax, click Open in the Cover field to open the cover page details. In the cover page details, you can:

  • Enter the recipient name
  • Write a note to preface the fax

Screen Shot 2019-08-01 at 3.22.37 PM.png

For detailed steps, including how to attach an alternative custom cover sheet, click here.

Additional Information

  • If you have been given internet fax function, but do not see the Fax option, log out of Work for Desktop and log back in.
  • To add internet fax in 8x8 Admin Console, follow the guide here.
  • Multiple recipients numbers can not be added to the "To" field.

Internet Fax Limitations

  • Attach multiple files in a single fax, to a total of just under 20 MB.
  • You may experience issues sending or receiving faxes more than 50 pages in length.
  • The following file extensions (document types) are supported: html, docx, doc, dotx, dotm, dot, mht, mhtml, rft, txt, wps, xml, xlsx, xlsm, xlsb, xls, xltx, xltm, xlt, csv, tif, pdf, ppt, BMP, DCX, DIB, DPX, FAX, FITS, FPX, GIF, GIF87, ICO, IPTC, JBIG, JP2, JPEG, JPG, MIFF, MNG, MPC, MTV, OTB, PBM, PCD, PCDS, PCT, PCX, PGM, PICT, PNG, PNM, PPM, PSD, P7, RAS, RGBA, SGI, SUN, TGA, TIFF, VICAR, VID, VIFF, WMF, XBM, XPM, XWD 
  • You can access a fax directly from 8x8 Work for up to 60 days.

Video Guide

Watch a demonstration of sending and receiving a fax on Work for Desktop.

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